Privacy Policy
Last updated: February 2025
1. Introduction
This Privacy Policy describes how we collect, use, and share your information when you use our order management platform, including our website, dashboard, and WhatsApp Business integration (the "Service"). By using the Service or connecting your WhatsApp Business account via Facebook, you agree to this policy.
2. Information We Collect
We may collect:
- Account information: name, email, phone number, company/business name, and password when you register.
- WhatsApp / Facebook connection: when you connect your WhatsApp Business App via Facebook Login, we receive and store identifiers (e.g. Phone Number ID, WhatsApp Business Account ID) and, if provided by the integration, an access token or authorization code, in accordance with Meta's policies and your consent.
- Usage and business data: orders, invoices, customer data, and other content you create or upload while using the Service.
- Technical data: IP address, device and browser type, and logs of access to our Service.
3. How We Use Your Information
We use the information to:
- Provide, operate, and improve the Service.
- Enable WhatsApp Business features (e.g. sending templates, bulk messages) using the credentials you connect.
- Authenticate you and manage your account and tenant.
- Send service-related communications and, with your consent, marketing.
- Comply with law and protect our rights and users.
4. Sharing of Information
We do not sell your personal information. We may share data with service providers who assist in running the Service (e.g. hosting, analytics), and as required by law. When you connect WhatsApp via Facebook, your use is also subject to Meta's data practices and policies.
5. Data Retention and Security
We retain your information for as long as your account is active or as needed to provide the Service and comply with legal obligations. We use reasonable technical and organizational measures to protect your data.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict processing. Contact us using the details below to exercise these rights.
7. Contact Us
For privacy-related questions or requests, contact us at the support or contact details provided on our website.